Reference

Terms and Conditions That Govern Your Account

These Terms and Conditions set out the rules that apply every time you access the tmtpla lobby, make a deposit through GCash, Maya, or InstaPay, or request a withdrawal to your e-wallet.

Applies to all account activityCovers GCash, Maya, InstaPay transactionsSubject to applicable Philippine lawUpdated when policy changesContact us for any clarification
tmtpla Terms and Conditions That Govern Your Account
HOW WE HANDLE THIS

Our Commitments Under These Terms

These commitments explain how tmtpla applies the Terms day-to-day — from how we store your account data to how you can request changes. Players in Manila and Antipolo access the same account protections as anyone else on the platform. Every point below is something you can hold us to.

Account Data and Retention

We keep your account records, transaction logs, and wallet linkage details for as long as required by applicable law. You may request a copy of your data through the Help Centre at any time.

Cookies and Session Tracking

We use session cookies to keep you logged in and to remember your lobby position. You can manage cookie preferences in your browser settings; disabling them may affect how certain lobby pages load on mobile.

Account Security Practices

Every login triggers an OTP sent to your registered number. If you lose access to that number, contact us before attempting a wallet withdrawal — we verify identity through a secondary document step.

Requesting Changes to Your Agreement

If you believe a Term has been applied incorrectly to your account — for example, a GCash or InstaPay transaction flagged in error — submit a formal review request via email with your transaction reference number.

CONTACT PATHS

How to Reach Us About These Terms

If any clause is unclear or you want to raise a concern about how these Terms apply to your account, reach out through any of the channels below. We handle Terms-related queries separately from general account help so your question reaches the right person faster.

Team online

Live Chat

Open the chat widget from any page in your logged-in account. Describe your Terms query and our team will pull up your account record to give a specific answer.

Email Support

Send a detailed message to our support address found in your account profile. Include your registered mobile number or GCash-linked email so we can verify and respond accurately.

Account Help Centre

The Help Centre inside your account dashboard lists common Terms questions with short answers. Search by topic — withdrawal rules, wallet linking, account suspension — before raising a ticket.

Common Questions About These Terms

These are the questions we get most often when someone reads the Terms for the first time. Each answer is specific to how the Terms work on this platform — not generic policy language.

Yes. The Terms cover all activity under your account — live baccarat tables, slot sessions, Aviator-style crash rounds, and card game rooms — without exception.

The existing Terms remain in force. Linking a new e-wallet does not reset or modify your agreement; the updated payment detail is simply added to your account wallet on record.

We publish updates on the site and send notice to your registered account. Continuing to use your account or making an InstaPay transaction after a change is posted means you accept the new version.

Contact us through live chat or email with your account reference. We review the case against the Terms version active at the time of the transaction and respond with our findings in writing.

Availability and enforcement depend on local law and your eligibility as a player. We do not claim jurisdiction over areas where local law restricts this type of platform access.

Submit a closure request through the Help Centre or via email. Any pending GCash, Maya, or InstaPay withdrawal will be processed through our standard verification step before the account is closed.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.

Access may be available only where local law permits.